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We've changed our systems

Your new invoice summary explained

The invoice shown is a sample. Invoices can vary and the information on yours may be dierent.

4. Site Reference If you are a multi-site business your Site Reference is used to identify individual properties. In the updated invoice you may notice we’ve added a prefix of ‘AGR’ which stands for ‘Agreement’. 5. VAT Depending on how much energy you use, you will either pay standard VAT or reduced VAT. Your invoice now clearly displays this. For more on VAT thresholds please see the HMRC website: www.gov.uk/how-vat-works/vatthresholds. 6. How to Pay If you pay by Bank Transfer, you will be required to make a change in your system to ensure payments are received. If you pay by Direct Debit you should have received notification of this change already; you do not need to take any action. Your payment collection date will feature here if you pay by Direct Debit.

1. Invoice Structure Identifier The ‘Customer Account Number’ on your old invoice has been replaced with an ‘Invoice Structure Identifier’ on your new invoice. This is a ten-digit numerical number that will always begin with ‘87’ e.g. 8700000000. 2. CCL Registration Number This is a new addition to your invoices. CCL stands for ‘Climate Change Levy’. The Climate Change Levy is a Government tax which is designed to encourage business customers to use energy more eciently and support the reduction of the UK’s overall emissions. 3. Electricity/Gas Supply Invoice Your invoices were previously titled ‘Statement of Account’. We have changed this, so they are now titled ‘Supply Invoice’.